Honestly, I get the whole “put it in writing” thing, but sometimes it feels like folks just ignore emails anyway. I’ve had tenants say they never saw my messages, even when I know they read them. At a certain point, I started actually enforcing late fees—nothing crazy, but just enough to make folks take it seriously. It’s awkward at first, but after a while, people realize you mean business. Sometimes being a little strict upfront saves you headaches later, even if it feels harsh.
You nailed it—being a little strict upfront really does set the tone. I used to bend over backwards for tenants, thinking I was being “nice,” but honestly, it just led to more late payments and excuses. Once I started enforcing late fees (and actually following through), things changed. People suddenly found my emails in their inboxes, funny how that works.
I do think there’s a balance, though. I’ve got an old Victorian, and sometimes stuff breaks at the worst possible time. If someone’s usually reliable and hits a rough patch, I’ll cut them some slack. But for chronic late-payers? The late fee is non-negotiable. It’s not about being harsh—it’s about respect for everyone’s time.
I’ve also started using text reminders, which seems to help. Some folks just never check email, but they’ll answer a text in five seconds flat. Maybe it’s generational, or maybe email just feels more “optional” to some people. Either way, a little firmness and flexibility goes a long way.
I get where you’re coming from—structure upfront really does matter. I’ve had clients who try to push deadlines or payments, thinking I’ll just roll with it because I’m “creative.” But honestly, being clear about expectations (and sticking to them) is the only way I keep projects on track.
Funny thing, too: the ones who respect boundaries usually end up being the best collaborators. And yeah, texting is a game-changer. Email just gets buried these days... sometimes I wonder if anyone even reads them unless there’s a subject line in all caps.
Honestly, I still lean on email for the big stuff, even if it feels old school. Texting’s great for quick updates, but when it comes to payment terms or change orders, I want a paper trail. Had a client swear up and down they never agreed to extra charges—lucky I had the email thread. Texts get lost or deleted way too easily. Maybe I’m just paranoid from too many close calls...
I hear you. Had a guy once try to claim he never approved a bathroom tile upgrade—until I dug up the email chain with his “Looks great, go for it.” Funny how fast memories get fuzzy when money’s on the line. Texts just don’t cut it for the big stuff.