I’ve run into that same “too busy” routine after asking detailed questions—definitely a red flag in my book, too. I always want to know how they document changes or unexpected finds during the project. Some are great at keeping you in the loop, others just tack on costs and hope you don’t notice. Have you ever had someone actually provide a written change order, or is it usually just a verbal heads-up? I find the paper trail makes a huge difference when things get complicated.
I always want to know how they document changes or unexpected finds during the project.
I get where you’re coming from about the “paper trail,” but I’ve actually had a couple of good experiences with contractors who were more old-school—just a quick chat or a text, and they stuck to their word. I know it’s not for everyone, especially when things get messy, but sometimes those folks are just as reliable as the ones with all the forms. Maybe it’s a trust thing? That said, I’ve also had someone try to sneak in extra charges without telling me, so I totally get why you want everything in writing. It’s a bit of a gamble either way.
I get wanting to trust a handshake or a quick text, but man, after years in this line of work, I’ve seen too many “misunderstandings” turn into headaches. Even if it’s just a photo and a note in an app, having a record saves everyone’s sanity. I’ll admit, paperwork isn’t glamorous, but neither is arguing over who said what three weeks ago.
Honestly, I used to just go with a handshake too, but after a couple projects went sideways, I started keeping everything in writing. Even just texting details back and forth helps. It’s not fun, but it’s saved me from a lot of drama.
I used to think a handshake and good vibes were enough too, until I had a contractor “forget” half the eco-friendly materials we’d agreed on. Now I jot everything down, even if it’s just a quick email recap. It’s awkward at first, but way less stressful than arguing over who said what later.